+1 917 853 7640 · brittany.passavanti@gmail.com · Charlotte, NC · LinkedIn
This resume was co-created with Claude AI as a demonstration of human-AI collaboration in professional contexts.
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How This Resume Was Built:

  1. Content Strategy: Started with my existing resume and reframed everything around the Qventus Implementation Success Partner role — less jargon, more "here's how I actually work with people"
  2. AI Integration: Added my DataAnnotation AI Trainer role and positioned all experience around guiding clients through technology adoption and change
  3. Language Optimization: Used Claude to rewrite bullet points to sound like a real person talking about real work — not a keyword-stuffed resume template
  4. Design Iteration: Collaborated with Claude to create a clean, minimal design inspired by modern portfolio sites, removing generic "AI-generated" aesthetics
  5. Interactive Features: Built AI chat assistant using Claude API to answer questions about my experience - demonstrating exactly the kind of AI implementation I'd do for clients
  6. Testing & Refinement: Iterated on layout, typography, and content placement based on what felt authentic vs. templated

This process took about 1 hour and shows how AI can accelerate professional work while maintaining authenticity and strategic thinking.

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Brittany Passavanti

Brittany Passavanti

Implementation Strategist
Looking for my next opportunity in Implementation or Customer Success — ideally at a mission-driven company where I can help clients navigate change, adopt new technology with confidence, and see real results. I'm at my best when I'm building relationships, simplifying complexity, and making sure the people doing the work feel supported every step of the way.

Summary

I've spent 6+ years helping organizations adopt new technology — not just configuring platforms, but actually sitting with the people who use them and making sure the transition makes their work easier, not harder. My background spans enterprise SaaS implementations, client success, and hands-on AI training, which means I understand both the technology and the human side of getting it right. I'm the person who builds trust with stakeholders, translates between technical teams and end users, and stays in the room until things are running smoothly. I care about the outcomes, but I care just as much about how people feel getting there.

AI + Tech Skills

AI & Emerging Tech

Hands-on experience with Claude, ChatGPT, and Gemini — not just using them, but evaluating their outputs, training models, and building AI-assisted workflows that actually save people time. Comfortable being the person who demystifies AI for teams adopting it for the first time.

Platforms & Tools

Salesforce · Jira · Slack · Hubspot · Trello · G Suite · Zoom · QuickBooks · Gusto · SAP Ariba · HRIS Platforms

What I Do Best

Guiding clients through change — from initial discovery and workflow design through go-live and beyond. Building cross-functional alignment, managing stakeholder expectations, running business reviews, resolving escalations, and making sure adoption sticks long after launch day.

Work Experience

AI Trainer

DataAnnotation

Remote | Oct 2024 - Present
  • Evaluate AI model outputs and provide structured feedback to improve accuracy, reasoning, and real-world usefulness — basically teaching the AI to be better at helping people
  • Apply domain expertise across technical and operational use cases, identifying edge cases and refining how models handle nuanced, real-world questions
  • Work within iterative feedback loops that directly shape how AI tools perform — experience that translates directly to helping clients understand and trust AI-driven solutions

Managing Director

Studio Avant

Remote (Charlotte, NC) | 2023 - 2025
  • Served as the primary point of contact for complex, cross-functional client engagements — the person clients called when things got complicated, and the person who made sure they didn't stay that way
  • Built and maintained Fortune 500 relationships, guiding multimillion-dollar initiatives through procurement, approvals, and delivery while keeping everyone aligned and informed
  • Introduced AI-driven tools into operational workflows, helping teams see the practical value of new technology without overwhelming them in the process
  • Delivered executive-level communications and resolved escalations across technical, operational, and strategic dimensions — often in the same conversation

Senior Account Manager

TogetherWork - Gingr App

Remote (Charlotte, NC) | 2021, 2022 - 2023
  • Walked 40+ enterprise clients through their full implementation journey — from "what do we actually need?" through platform configuration, hands-on training, and go-live support
  • Acted as the main point of contact and escalation resource, partnering with Product, Engineering, R&D, and Support to resolve issues and keep adoption on track
  • Led discovery sessions to understand each client's unique workflows, then tailored the platform setup and training to match how they actually work — not just how the software was designed to work
  • Created standardized implementation playbooks and training materials that improved go-live success and shortened deployment timelines for future clients
  • Managed timelines, resources, and stakeholder expectations across every implementation, making sure launches happened on schedule and transitions to ongoing support were smooth
  • Partnered with R&D to surface real client feedback, identify product gaps, and help shape the roadmap based on what users were actually experiencing

Senior Client Success Manager, Enterprise

Indeed.com

Remote (Charlotte, NC) | 2021 - 2022
  • Managed Fortune 500 enterprise accounts as a strategic advisor, building trust across complex, multi-stakeholder environments where competing priorities were the norm
  • Led executive business reviews, defined ROI metrics that clients actually cared about, and coordinated cross-functional resolution when things went sideways
  • Guided clients through organizational changes and product updates, keeping adoption strong and relationships intact during periods of uncertainty
  • Partnered with internal teams to make sure client needs shaped product decisions — not just the other way around

Managing Director

NYC Pooch

Remote (Charlotte, NC) | 2014 – 2020
  • Ran multi-location operations from the ground up — building the systems, schedules, and client experience standards that allowed the business to scale without losing the personal touch
  • Developed training protocols and operational workflows for distributed teams, creating the kind of documentation and processes that made onboarding new locations repeatable

Education

Master of Science - Conservation Biology

University of West Alabama

2023 – 2025

Bachelor of Science in Business - Business Administration/Marketing

University of South Florida

2008 – 2012
Brittany in Scotland

The PERSON Behind The Work

Outside of the office you can find me...

  • Being a mom
  • Traveling — I especially love Scotland (check out the Highland Coo' in the pic!) but I also love Portugal, Italy, France. Oui, oui!
  • Riding horses and participating in equestrian sports
  • Being a history nerd, especially for Queens who were done dirty